It is the policy of BWABAT AL AMAAN SAFETY & SECURITY EQUIPMENT INSTALLATION LLC (BAAS) that all our activities are carried out in accordance with our quality management system, which is working towards ISO 9001 :2015.
BAAS quality management system manual sets out the organization and arrangement of the company management systems.
The quality management system contains all the procedures and associated documentation to manage and control our business and is available to all staff.
The aim of our quality management system is to ensure that:
- We deliver a quality product to maintain excellent customer relations.
- Customer satisfaction remains inherent to our business
- Our customer’s requirements have been fully understood and met
- All products are carried out consistently to a defined standard
- We have the skills and resources to fulfil our customer requirements
- We strive to continuously improve our systems and procedures
- We only use services that meet our own quality assurance standards
- A professional approach to customer interface is always maintained
- Any complaints are dealt with efficiently and within an acceptable time period
BAAS recognize the importance that the quality of our service has to the future of our business.
Quality is a degree of excellence, which is ever changing. Every member of ‘staff is involved in managing how we can improve today, tomorrow and long into the future
From the smallest procedure to the largest contact quality is our passport to customer satisfaction and to our future business. This quality policy statement has been implemented into the BAAS management system and is reviewed at regular intervals.